Terms & Conditions

M4 Auto Tech Solutions Limited and its trading name of Remap2Race-Bristol (R2R) based in Bristol is a separate company. All other area franchisees are independent, but are branded to Remap2Race in name only. They all carry their own liability & indemnity insurances.

14 Day Guarantee:

Remap2Race provide a 14-day money back guarantee. If you are not satisfied with the work carried out by the technician, R2R will return your vehicle to standard and provide you with a refund of the full purchase price minus a small processing fee of usually £40.00.

The conditions of this guarantee state that you are responsible for taking your vehicle to your closest R2R technician where the re-mapped software will be removed, and the original maps/software will be returned to your vehicle ECU (also known as returning the vehicle to standard). You (the customer) will need to provide proof that the vehicle was remapped by R2R.

Any requested follow-up appointment outside of the 14 day guarantee (for example: diagnostic work, return to original, or any other revisit) will incur a charge of between £50 – £100 depending on distance travelled.



By Selecting NO to the optional ‘After Remap Warranty’ During the enquiry phase, which is chargeable to the amount of £50 or higher for more exclusive/high value vehicles. This is clearly indicated on all our email enquiry forms online, which is indicated during the enquiry/booking phase, you (the customer) agrees to these terms, provided at the time of remapping and that you (the customer) will bare all costs in relation to any engine or electrical unforeseen failures after the remap modification has taken place. The ‘After Remap Warranty’ does not apply to any engine or electrical modification after market parts such as:

After Market Induction Kits – Upgraded Turbo Chargers – Upgraded inter Coolers – Upgraded Fuel Injectors – Modified Exhaust Systems – Upgraded MAF Sensors – or any other after market part that may be fitted to the vehicle at the time or after the ECU remap has taken place.

By Selecting YES to the optional ‘After Remap Warranty’ During the enquiry/booking phase any engine or electrical failure will be covered up to the value of £10,000. Terms apply – please ask for full warranty policy information.

Mechanical & Electrical Warranty

The purpose of this warranty option: is to put our customer’s mind at rest. Many people are frightened that if they remap their vehicle something may go wrong and they will be holding the can for any repair bills. Not with Remap2Race, as we offer this outstanding warranty to give you (the customer) peace of mind.

Being the sudden and unforeseen failure of a component of the Motor Vehicle directly attributable to the operating of the Chiptune/Remap the subject of this Warranty, which has caused the Motor Vehicle to stop working and therefore requiring repair or replacement before normal operation can be resumed.

Period: The Lesser of:

• Valid for 12 months from the date of fitting of the ECU Remap to the Motor Vehicle by ECU Remap2Race Approved Installer.
• Or 30,000 miles as measured on the Motor Vehicle odometer from the date of installation of the ECU Remap by an ECU Remap2Race Approved Installer. To the maximum of 90,000 miles.
• Example: If a vehicle has covered 25,000 miles on the date of the remap modification. The warranty will last until the vehicle has covered 55,000 miles, or the time from the original remap has reached 12 months, the warranty will become invalid. So whichever comes first: 30,000 miles or 12 months the warranty will expire.

By not taking out the warranty offered on quotation in the unforeseen event that there is some type of engine or electrical failure that is not under our supplied ‘After Remap Warranty’ and you (the customer) requires the ECU remap to be removed and the vehicle returned back to standard settings. Your closest technician will be the person who originally remapped your vehicle. The file R2R will be returning-back to your vehicle will be the original file R2R retrieved from your vehicle at the time of remapping. If R2R need to return an ECU file to standard or upload a new file to your vehicle, there will be a fee of £100.

Payment:

You (the customer) is required to pay for the remapping service in full with cleared funds prior to the technician carrying out the remap service or on completion of the remap service. If a deposit has already been paid to R2R, only the balance will be due at the time of remapping and should be paid to the technician remapping your vehicle.

Economy-Tune:

The ECO-Tune remap service which R2R provide aims to assist in reducing the fuel consumption of your vehicle. The vehicle should be driven in accordance with the R2R guidelines. With the ECO-Tune service, fuel economies are provided through increasing the available power in an engine. The more torque that an engine has, the less gear changes are required, which contributes to how much fuel is consumed. R2R does not guarantee the fuel savings that will be made, as fuel savings are dependent on the manner in which a vehicle is driven. Please refer to your servicing and installation manual. Economy saving: The fuel savings information provided by R2R, and on the R2R website, are estimates only.

Stage-1 Performance-Tune:

The MAX-Tune remap service which R2R provide aims to increase the overall brake horse power (BHP) and torque available to the vehicle being remapped. With the MAX-Tune service, R2R concentrate on fine tuning certain engine management systems including the fuel injection, the injection threshold, the turbo pressure, the turbo threshold, torque and the torque threshold. Although R2R offer a guideline relating to the power increases available to specific vehicles, R2R does not guarantee the power increases that will be made. Power gains: The brake horse power (BHP) and torque gain information provided by R2R, and on the R2R website, are estimates only.

Insurance notification:

R2R advises all customers to notify their insurance companies that their vehicle has been remapped. R2R takes no responsibility in this matter.

Vehicle condition and serviceability:

It is the responsibility of you (the customer) to ensure that the vehicle and vehicle components are in good condition and have been serviced and maintained in accordance with the manufacturer’s guidelines. R2R cannot be held responsible for the failure of any vehicle components which may arise after R2R have conducted a remapping service. You (the customer) need to be aware that the additional power that can be gained from remapping a vehicle may have an adverse effect on particular-components, where components are not of suitable standard or have not been maintained in accordance with the manufacturer’s guidelines. R2R advises against the remapping of high mileage vehicles (90,001 miles and above) where certain engine components may be worn. R2R will accept no responsibility or liability for engine or electrical component failure. It is recognised that remapping a vehicle may highlight any weakness that your vehicle or any components already have. R2R will not be liable for any other incidental costs arising from a mechanical or electrical breakdown, such as but not limited to private vehicle hire, travel and/or recovery costs.

Liability limitation:

In the event of death or personal injury arising from the mis-use of increased engine power negligence, R2R will not be liable to the customer for any indirect, incidental or consequential damages or loss of profit arising out of the R2R service, even if R2R has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to the R2R technician. Save in respect of claims for death or personal injury arising from R2R negligence, R2R liability and the liability of the R2R technician to the customer for actual damages for any cause whatsoever, regardless of the form of the action will be strictly limited to the fees paid to R2R or to the R2R technician.

The limitation on R2R liability will apply regardless of the form of action, whether under statute, in contract or in tort including negligence or any other form of action. For the purpose of this clause R2R includes its employees, sub-contractors, technicians and suppliers who shall all have the benefit of the limits and exclusions of liability set out above in the Contracts (Rights of Third Parties) Act 1999.

Referrals to External Service Providers:

In cases where R2R refers customers to external garages, mechanics and/or service providers for works on their vehicles, you (the customer) acknowledges and agrees that:

1. R2R does not assume responsibility or liability for any work undertaken by the referred third-party service provider.
2. Any issues, disputes, or claims arising from the services provided by the external party must be addressed directly with the referred service provider.
3. Customers are solely responsible for conducting their own due diligence and assessing the suitability, qualifications, and reputation of the referred service provider.
4. R2R has no formal affiliation, partnership, or contractual relationship with any external service provider and offers referrals solely as a convenience to the customer.

By accepting a referral, the customer agrees to these terms and releases R2R from any claims or liabilities relating to work carried out by third-party service providers.